HANDYWORKS EMBROIDERY LTD respects the privacy of its customers, website users, and business contacts. This Privacy Policy explains how personal information may be collected, used, stored, disclosed, and protected in connection with the company’s tailoring, embroidery, retail, supply, cleaning, agricultural, hospitality, and related business activities.
1. Information We Collect
We may collect:
a. Full name
b. Email address
c. Telephone number
d. Billing and delivery address
e. Company or institution details
f. Order, booking, and transaction information
g. Clothing sizes, style preferences, design instructions, or embroidery specifications where relevant
h. Payment information processed through authorized providers
i. Communications and support records
j. Device information, browser details, IP address, and website usage data
k. Cookies and similar tracking technologies
2. How We Use Information
We may use information collected to:
a. Process orders, payments, and bookings
b. Deliver tailoring, embroidery, boutique, and other goods or services
c. Manage procurement, cleaning, logistics, hospitality, or related requests
d. Communicate regarding production updates, support, complaints, and fulfillment
e. Improve website functionality and customer experience
f. Detect, prevent, and investigate fraud or misuse
g. Maintain internal records
h. Comply with legal, regulatory, tax, audit, and contractual obligations
3. Legal Basis for Processing
Where applicable law requires a lawful basis, HANDYWORKS EMBROIDERY LTD may process information on the basis of contract performance, legitimate business interests, legal compliance, fraud prevention, dispute management, and consent where required.
4. Cookies and Similar Technologies
The website may use cookies and similar technologies to support website functionality, remember preferences, understand user activity, and improve services. Users may manage cookies through browser settings.
5. Sharing of Information
HANDYWORKS EMBROIDERY LTD does not sell personal data. Information may be shared where reasonably necessary with:
a. Payment processors
b. Delivery, logistics, and courier partners
c. Event vendors, subcontractors, or service partners
d. Technology and hosting providers
e. Professional advisers
f. Regulators, auditors, law enforcement, or competent authorities where required by law
6. Data Retention
Information is retained only for as long as reasonably necessary for service delivery, production records, operational support, legal compliance, accounting, fraud prevention, audit, dispute resolution, and legitimate business purposes.
7. Security
HANDYWORKS EMBROIDERY LTD takes reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction. However, no system can be guaranteed to be completely secure.
8. User Rights
Subject to applicable law, users may have rights to request access to their personal data, request correction, request deletion in appropriate cases, restrict or object to certain processing, and withdraw consent where consent applies.
9. Third Party Services
The website may rely on third party services such as payment gateways, delivery services, hosting platforms, communication tools, or analytics tools. HANDYWORKS EMBROIDERY LTD is not responsible for the independent privacy practices of third parties not controlled by the company.
10. Children
The website is not intended for unlawful collection of personal information from children. Where a service may involve minors, information should be supplied by a parent, guardian, or authorized adult where lawful and appropriate.
11. Changes to this Policy
This Privacy Policy may be updated from time to time. The revised version becomes effective when posted on the website with the updated effective date.