HANDYWORKS EMBROIDERY LTD may provide tailoring services, fashion design, embroidery, boutique services, general supplies, general merchandise, trading, clothing and accessories, event and hospitality related services, agricultural activities, cleaning, fumigation, logistics, and related services. This Refund Policy explains how returns, cancellations, exchanges, replacements, service credits, and refunds are handled for products and services offered through the website or any authorized channel.
1. Scope of this Policy
This policy applies to:
a. Tailoring and fashion design services
b. Embroidery services
c. Boutique items, clothing, and accessories
d. General merchandise and supply transactions
e. Procurement and trading services
f. Event, catering, or hospitality related services where offered
g. Cleaning, environmental, fumigation, and pest control services
h. Agricultural and agro allied goods or services
i. Transportation, logistics, and related support services
j. Other lawful services or products listed on the website
2. Eligibility for Refund, Replacement, or Service Credit
A customer may be eligible for a refund review, replacement, exchange, reperformance, service credit, partial refund, or full refund where:
a. A duplicate payment is confirmed
b. A billing error attributable to HANDYWORKS EMBROIDERY LTD is confirmed
c. The wrong item or service was supplied
d. Goods delivered were materially damaged or defective on delivery
e. A paid service was not commenced within the agreed period for reasons directly attributable to the company
f. A delivered service was materially deficient and not corrected within a reasonable time after notice
3. Non Refundable Transactions
Unless otherwise expressly agreed in writing, the following are generally non refundable:
a. Customized or made to measure clothing, embroidery, or design work once production has commenced
b. Altered, used, worn, or damaged goods after delivery
c. Perishable items or consumables after delivery or acceptance, except where defective on delivery
d. Deposits paid for booking dates, production slots, staff, or vendor commitments
e. Procurement, sourcing, logistics, or third party charges already incurred
f. Cleaning, fumigation, and environmental service charges once mobilization or execution has commenced
g. Services already fully rendered or substantially performed
h. Special order, custom sourced, or personalized items
4. Fashion, Tailoring, and Embroidery Orders
For tailoring, embroidery, customized fashion work, or bespoke orders, cancellations may not be accepted once cutting, sourcing, sewing, embroidery, fitting preparation, or production has started.
Where an issue arises from company side workmanship and is verified within a reasonable time, the company may choose to alter, remake, repair, or otherwise correct the order instead of issuing a refund.
5. Boutique and General Goods Returns
Customers should inspect boutique items, accessories, and other general goods on delivery or collection and raise any complaint within five business days unless another written period applies.
Returned goods must ordinarily be unused, unworn, in substantially original condition, and accompanied by proof of purchase and relevant packaging, except where the complaint concerns wrong delivery or verified defect.
6. Service Based Transactions
For cleaning, fumigation, environmental, transport, logistics, event, or hospitality related services, cancellation after scheduling, staffing, sourcing, mobilization, or service commencement may attract deductions for work performed, labor used, materials purchased, third party costs, and other nonrecoverable expenses already incurred.
7. Refund Review Procedure
To request a refund, exchange, replacement, or service review, the customer should contact HANDYWORKS EMBROIDERY LTD using the support details published on the website and provide:
a. Customer name
b. Order number, invoice, or transaction reference
c. Date of payment
d. Description of the issue
e. Supporting photos, measurements, screenshots, or correspondence where relevant
The company may investigate the request and ask for additional information before making a determination.
8. Available Remedies
Where a claim is accepted, HANDYWORKS EMBROIDERY LTD may choose the most appropriate remedy depending on the circumstances, including:
a. Alteration or correction
b. Repair
c. Replacement
d. Exchange
e. Reperformance of service
f. Store or service credit
g. Partial refund
h. Full refund
9. Refund Timing
Approved refunds will ordinarily be processed through the original payment method unless another lawful method is agreed in writing. Processing times may depend on banks and payment processors.
10. Chargebacks and Abuse
Customers are encouraged to contact the company first before initiating a chargeback. HANDYWORKS EMBROIDERY LTD reserves the right to contest unjustified chargebacks and restrict future transactions where there is evidence of fraud, abuse, or bad faith conduct.